Delete your account

Summary

You control your ParseLift account, and you can delete it whenever you want. There are two ways to start: from inside the app, or by email if you no longer have the app installed. Both routes permanently remove your account and your synced training data. This page explains each route, what gets deleted, what we keep for legal reasons, and how long it takes.

Delete from inside the app

This is the fastest route and the one we recommend while you still have the app installed.

1. Open ParseLift and go to Settings.
2. Open Account.
3. Choose Delete account.
4. For your security, sign in again if asked, then type DELETE to confirm.

Once you confirm, ParseLift immediately blocks further sign-in and sync for the account and begins removing your data. The local copy on your device is cleared as part of the same flow. Deletion is permanent and cannot be undone.

Delete by email

You can request deletion without the app installed. Email support@parselift.com from the email address registered to your ParseLift account, with the subject "Delete my ParseLift account". Sending from your registered address lets us match the request to the right account. We confirm by reply, complete the deletion, and remove your account and the synced data described below within 30 days.

What gets deleted

Deletion removes your account and everything we hold for it in the ParseLift cloud, including:

• Your sign-in account and authentication record.
• Your training profile (age, biological sex, height, bodyweight, training history, motivation, and any restrictions or injury notes).
• Your training data (plans, sessions, sets, reps, weights, personal records, exercise notes, and templates).
• Your daily and session check-ins (sleep, energy, soreness, session feel, and effort).
• Your preferences (units, theme, equipment profiles, notifications).
• Your Pro AI coach history (messages and replies) and any AI session review reports you submitted.
• The purchase records stored on your ParseLift account that link it to your subscription, including the internal purchase index entries we use to verify Pro access.
• Subscription webhook records connected to your account that providers send us for billing events.

The same removal runs whether you delete from the app or by email. The cleanup is designed to finish even if a single step is interrupted: a returning user who retries, or a daily background job, completes any account that was left part-way through, so the account always converges to fully deleted.

AI coach and AI session review messages are also sent to our AI provider, Anthropic (Anthropic PBC), to generate replies. Deleting your account removes our copy of these messages, but Anthropic may separately retain a limited copy for a bounded period to meet its own safety and legal obligations, as described in our Privacy Policy. We cannot delete data held on Anthropic's systems on your behalf; see the Privacy Policy for how to exercise your rights over any data Anthropic holds.

What we keep, and why

A few records are kept on purpose, limited to what the law and account safety require:

• Deletion marker. After deletion we keep a small server-only record that contains only your account identifier and the deletion time. It lets us safely reject late billing messages and sync attempts for the deleted account, so the account cannot be quietly recreated by a delayed event. It holds none of your training data.
• Billing and tax records. Records connected to your purchases are held by Google Play, RevenueCat, and our bookkeeping for up to 7 years where Swedish accounting law requires it. These are separate from the training data we delete.
• Diagnostic logs. Crash and server logs are retained for up to 90 days and then purged automatically. They contain technical information only, not your training numbers or coach conversations.

Deletion and your subscription

Deleting your ParseLift account removes the subscription link stored in ParseLift, but it does not cancel Google Play billing on its own. If you have an active Pro subscription, cancel it in Google Play subscriptions so it does not renew. You can do this before or after deletion. For recent charges you can request a refund through Google Play, and if Google Play cannot handle it, email support@parselift.com.

How long it takes

• Account access and sync stop right away when you confirm in the app, or as soon as we process an email request.
• Synced training data, AI coach history, and purchase records are removed within 30 days. In practice the in-app route removes them within minutes.
• The deletion marker is kept as described above so late events are rejected safely.
• Billing and tax records follow the retention period required by law, up to 7 years.

Export first if you want a copy

Deletion is permanent, so export anything you want to keep before you start. From Settings you can export your training data to a CSV file and create a local backup on your device. After deletion we cannot recover your data for you.

Questions

For help with deletion or any privacy request, write to support@parselift.com. See the privacy policy and the GDPR rights page for the full picture of how we handle your data and the rights you have.